Frequently Asked Questions

Yes, an active BIZCO MAX membership is required to place product orders from BIZCO Wholesale.

To become a BIZCO MAX member, create your account, add your business and delivery location, and sign up for your free 30-day trial.

BIZCO Wholesale is only for business use. We supply foodservice businesses such as restaurants, cafes, bakeries, bars, food trucks, and caterers.

BIZCO Wholesale delivers across the DFW area. Visit the BIZCO MAX Eligibility Checker to see if you're in an active BIZCO delivery zone.

To find the items you'd like to purchase, use the search bar, browse the categories in our menu, or visit the "All Products" page to see everything BIZCO Wholesale has to offer.

Once you're a MAX member, there are two ways to place an order. The first is Rapid Restock, which lets you quickly reorder the products you've saved to your Inventory. The second is to browse the catalog, add products to your cart, and check out.

We operate differently from traditional distributors. We work directly with factories to produce our own private lines of goods, and we sell them straight to restaurants. That removes several steps that exist in the traditional distribution model, so there are fewer markups built into the price you pay. It also means that any improvement in what we pay for a product can be passed straight on to you.

Yes. Our products are more likely than not produced by the exact same factories that produce the name brand products you use today.

On every product page we show you what the product cost us all-in, what our markup is, and what you pay, alongside a chart of how that price and markup have moved over time. You'll always be able to see for yourself that we aren't quietly raising prices on you.

We reinvest nearly all of our markup into procuring a broader range of products, so we can keep expanding the catalog your business orders from.

Yes, samples are available on most products for anyone in an active BIZCO delivery zone, and you do not have to be a MAX member to receive them. To order a sample, select the sample option on the product page and a BIZCO Wholesale associate will deliver it to you, free of charge.

No, you do not have to be a MAX member. Samples are available to any signed-in account with a delivery location in an active BIZCO delivery zone.

A "Works With" item is an item that is guaranteed to work with the item you're viewing. For example, BIZCO Essentials portion cup lids are listed as a "Works With" item on BIZCO Essentials portion cups.

Substitute items are products we feel match the quality of our BIZCO branded product lines. We may deliver a substitute item if our BIZCO line is temporarily out of stock, and we will make it very clear on the product page when you're ordering a substitute rather than the BIZCO product you're used to. If you have questions about a substitute, you're always welcome to reach out at support@bizcowholesale.com.

Yes. As we continue to grow our business, we will continue to expand the product selection we offer.

BIZCO MAX gives you access to BIZCO Wholesale's factory-direct prices, with free two-day delivery, no minimums, effortless returns, and so much more.

BIZCO MAX is $99 per month for your first delivery location, plus $49 per month for each additional location.

Enter your delivery location into the BIZCO MAX Eligibility Checker to determine if you're in an active BIZCO delivery zone. If you are in an active zone, you're eligible for BIZCO MAX.

Your overall savings depend on your business's order volume and product mix. Visit our Savings Calculator to see how much you could save versus what you're paying today.

Yes, all orders are delivered free of charge for BIZCO MAX members.

No, we have no minimum purchase amounts for MAX customers.

Yes. You can hold multiple businesses on one account, and each business keeps its own delivery locations, billing, and tax exemption forms. To add one, visit "My Businesses & Locations" in your Account.

Yes. For locations under a business you already have, add a delivery location. If the location is under a separate business entity, add a new business. Either way, each additional delivery location is only $49 per month.

To manage your MAX membership, visit "MAX Membership" in your Account.

To cancel your MAX membership, visit "MAX Membership" in your Account, where you'll see the option to remove delivery locations or cancel your membership. Your benefits continue through the end of the month you've already paid for.

Your MAX membership will be placed on hold and we will retry your card over the following days. While it's on hold, ordering and MAX benefits are paused. Once you update your payment method and the renewal is paid, your membership is active again and the day you pay becomes its new monthly billing date. If a renewal remains unpaid for 15 days, your MAX membership is cancelled.

Our standard is to deliver orders within two days of them being placed. If you order a product on Monday, it should be delivered by the end of Wednesday. We also offer a next-day delivery option at checkout.

Standard MAX delivery is free and arrives within two days. If you need an order sooner, select next-day delivery in your cart for a flat $19 and we'll deliver it the next day. Your cart always shows the exact day your order will arrive before you place it.

Next-day delivery charges are non-refundable. There are three exceptions. If you cancel your whole order before it leaves our facility, the charge is refunded with the rest of your order. If you report a problem that's on us within 48 hours of delivery, like a damaged case or a wrong item, we refund the next-day delivery charge to your original payment method along with the refund for those items. And if we don't deliver your order by the end of the promised day, we refund the next-day delivery charge.

Yes, we deliver 7 days per week.

We deliver on most days of the year, though we may not deliver on major holidays.

We manage all of our own fulfillment. A BIZCO Wholesale associate delivers your order into your establishment, which lets us control the experience end to end and significantly reduces the damage that can occur with typical delivery methods.

No, BIZCO Wholesale orders are not eligible for pickup.

No, we are currently unable to deliver to PO boxes.

If nobody is available to receive your order, or our associate is unable to access your location, your order comes back with us and we'll email you. We will attempt to redeliver it at the earliest opportunity.

We have a distribution center in the DFW area. As we grow, we are actively looking to expand our footprint throughout the country.

To check the status of your order, view your Recent Orders on your home page, or view all of your orders under "View Orders" in your Account.

Updates about your order are sent to you by email and appear in the notifications panel on your BIZCO MAX home page. You can also see the full details by selecting the order under "View Orders" in your Account.

There is no ability to add to an order once it's placed. Simply place another order and we will try our best to deliver both orders together.

To cancel an order, select the specific order under "View Orders" in your Account and choose the "Cancel" option. Orders are unable to be cancelled once they have left for delivery.

To get an invoice for your order, go to the order under "View Orders" in your Account and select the "Invoice" button.

If items in your order are missing, email support@bizcowholesale.com within 48 hours of delivery and we will work to resolve it as quickly as possible.

If any items arrive damaged, report them to the BIZCO Wholesale associate who delivers your order. You can also go to the order under "View Orders", select "Make a Return", and choose the damaged reason with supporting photos, or email support@bizcowholesale.com. Damage must be reported within 48 hours of delivery.

Go to the order under "View Orders" in your Account, select "Make a Return", and choose "BIZCO delivered the wrong item" within 48 hours of delivery. Please keep the case unopened, and we will collect it and deliver the correct product.

My Inventory lets your business store the goods you order frequently, so you can quickly reorder them through Rapid Restock.

Rapid Restock allows you to very quickly restock the products your business orders most frequently, straight from your Inventory.

Sales tax is charged on all accounts that do not have an active tax exemption with BIZCO COMMERCE LLC. Additionally, even with a valid exemption certificate, Texas only allows consumable and disposable items that are used in food service and resold to customers to be tax-exempt. Products classified for internal use are not eligible.

It is your responsibility to determine whether your organization is eligible to claim a state sales tax exemption. If you're unsure, we recommend contacting a tax professional or the Texas Comptroller of Public Accounts.

Texas allows consumable and disposable items that are used in food service and resold to your customers to be tax-exempt for restaurants.

To apply for tax exemption, upload your valid Tax Exempt Forms in your Account under "Tax exempt forms". We typically review submissions within 3 business days.

If you're purchasing for resale, you'll need to complete the Texas Sales and Use Tax Resale Certificate from the Texas Comptroller. Download Form 01-339.

Please complete all sections of your form. If your document requires a signature, it must be handwritten and cannot be electronically generated. If your form has a Seller or Vendor field, please include our information in those fields: BIZCO COMMERCE LLC, 2231 Berniece Jones Rd W112, Argyle, TX 76226. Under "Description of items to be purchased", keep it general and write "food service supplies", so the one form covers all your future orders. Under "Type of business activity", write what you are, for example "Restaurant". Download Form 01-339.

We will review your forms. You'll receive an email, as well as a notification on your BIZCO MAX home page, explaining the exemption status of your account, and you can always view your current status under "Tax exempt forms". If we require additional information or adjustments to your form, we will reach out by email.

No, as we need to review your documents to ensure all required information has been provided. You'll receive an email and a notification with the exemption status of your account, typically within 3 business days. If you don't see an email within that timeframe, please check your spam folder.

Yes, each business entity must have its own tax exemption forms on file.

Yes. Upon request, we will refund sales tax charged on orders placed within the 30 days before you submitted your valid certificate, to the extent the exemption would have applied to the products in those orders. Email support@bizcowholesale.com and we'll take care of it.

If your tax exemption form has an expiration date, it will be visible in your Account under "Tax exempt forms". We will notify you by email when the expiration date is approaching, and you can upload new, updated documents at any time to maintain your tax-exempt status.

Please contact support@bizcowholesale.com for any questions regarding tax on your orders.

Since we primarily distribute disposable and consumable products, we only accept returns of sealed, unopened product for up to 14 days after delivery. If you've opened any of the internal packaging for a product, we are unable to accept it as a return. BIZCO Wholesale associates inspect returns at pickup to determine whether they're eligible to be returned.

To return an item, visit the specific order under "View Orders" in your Account and select "Make a Return".

No. Once you request a return online, a BIZCO Wholesale associate will pick up your return with your next delivery.

No, we don't charge any restocking fee for returns.

Refunds are issued as store credit, which you can apply to any future order. If your return is for an item that arrived damaged, was defective, or was the wrong item, and you report it within 48 hours of delivery, we refund your original payment method instead.

Store credit sits on your account and can be applied at checkout whenever you choose to use it. It typically expires 12 months after it's issued, unless it's credit given in place of a refund, which doesn't expire.

Yes, we strongly reward referrals. For every business that you refer to BIZCO MAX, you will receive a 3% share of eligible product orders they make on BIZCO Wholesale, given as store credit. The revenue share on each referral runs for up to 36 months. Additionally, once your referral becomes an official MAX member, you will earn a free month of your base MAX membership (worth $99). There is no limit to how many businesses you can refer. For more information, visit the BIZCO MAX Referral Program Terms.

Your referral rewards are applied automatically to your account at the end of your referral's billing cycle. You can view them under "My Referrals" in your Account.

Yes. Store credit is earned by the first three published reviews of each type on a product: $2 for the first three reviews with text, an additional $4 for the first three that include a photo, and an additional $10 for the first three that include a video. Because they stack, a single review with text, a photo, and a video can earn up to $16 in credit.

If you believe you should have earned store credit for a review that wasn't granted to you, please contact support@bizcowholesale.com.

Click here to create an account.

To change your user information, visit the "Profile Information" tab under your Account.

Select "Lost your password?" on the sign-in page and we will email you a link to reset it.

Yes, you can invite them under "Authorized Users" in your Account.

To contact a BIZCO Customer Support Specialist, either email support@bizcowholesale.com or fill out the form on our Contact Us page.

You can pay for orders by credit or debit card at checkout.

Our full Privacy Policy is on our Policies page, alongside all of our other policies.